Referral coordination for primary care
You refer them.
We make sure
they're seen.
Elera stands beside primary care — coordinating every referral from the moment you send it to a booked, confirmed specialist visit. At no cost to your practice.
Live in under 5 minutes · No new software · HIPAA-compliant
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See how Elera closes the referral loop for your practice.
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Trusted by primary care & pediatric practices
Since using Elera, I've cut my administrative time nearly in half. Patients are getting scheduled faster instead of sitting on callback waitlists — and the whole process feels more organized, efficient, and patient-centered.
Referral & Authorization Coordinator·Elera Partner Practice
92%
of referred patients get scheduled with Elera
1,000s
referrals coordinated
100+ hrs
saved per practice
<5 min
to get set up
Why Elera exists
Today, 60% of referrals never get scheduled.
Not because patients don't care — because once a referral leaves your office, no one owns what happens next. Families wait for callbacks that never come, staff burn hours chasing status, and the patients who most needed specialist care quietly fall out of it.
It's not a compliance problem. It's a coordination gap — and Elera fills it.
How Elera works
A dedicated coordinator behind every referral.
You keep referring exactly the way you do today — fax, email, or upload. Elera does everything that happens after.
01 · Outreach
We reach your patient before they slip away.
The moment your referral lands, a real coordinator texts and calls your patient — explaining the visit, answering questions, and guiding them to book. No portal, no login, nothing new for your staff.
Elera Coordinator
Texting your patient now
Hi! Dr. Patel referred you to cardiology. I can find one in your network and book it for you — want me to?
Yes please, that would be amazing.
All set — you're booked Thu, Apr 16 at 9:00 AM with Dr. Rivera. I'll text a reminder the day before.
You are awesome, thank you so much for all your help.
02 · Coordination
Insurance, records, and prior auth — handled.
We match an in-network specialist who's actually taking patients, verify benefits, gather records from every source, and push prior authorizations through — personalized to the patient in front of you.
Coordinating referral
In progressIn-network specialist matched
Asheville Cardiology
Insurance verified
Aetna · benefits confirmed
Records bundled
Notes, labs, imaging · 4 docs
Prior auth approved
Auth #A-48291
Scheduling appointment…
Matching patient's days
03 · Closed loop
You always know your patient made it.
Real-time status on every referral: confirmed, scheduled, or needs attention. When the visit happens, the summary comes back to your chart. Nothing disappears into a black hole.
Referral · Cardiology
Confirmed- Specialist
- Dr. Rivera · in-network
- Appointment
- Thu, Apr 16 · 9:00 AM
- Prior auth
- Approved · #A-48291
Visit summary faxed to your chart
Results
Real results across real practices.
Across the practices already closing the referral loop with Elera, the outcomes are clear.
92%
Average referral completion
Up from an industry baseline near 40%
117h
Staff time saved
French Broad Pediatrics · live on Elera
94%
Referrals closed
Rainbow Pediatrics · live on Elera
1,000s
Referrals coordinated
Across every major specialty
The patient verdict
Patients feel the difference.
Every message below is a real, unedited text from a patient we guided to their specialist appointment. This is what your referrals feel like with someone standing beside them.
Security & compliance
Elera handles patient information as your HIPAA Business Associate, under a signed agreement.
- HIPAA-aligned safeguards
- Signed BAA with every practice
- Encrypted in transit & at rest
- Role-based access
- Never sold or used for ads
Review current controls and subprocessors in our Trust Center. Details are also available in our privacy policy and patient messaging consent. Need our BAA for your compliance file? support@elera.health
100% free for your practice
Send the referral.
We'll make sure they're seen.
Create your account and start referring in minutes — or book a guided walkthrough if you'd like us to show you around first.
Or send your first referral today — fax (844) 913-0480 or email referrals@elera.health
Frequently asked questions
How do I send a referral?
Fax your referral to (844) 913-0480 or email it to referrals@elera.health. You can also upload referrals directly at getelera.ai. Use whatever method works for your practice.
Is it really free?
Yes — 100% free for referring providers and patients. Elera is funded by the specialist network, so there is never a cost to you.
What happens after I send a referral?
Our team contacts your patient within hours. We confirm their preferences, find in-network providers, verify insurance, schedule the appointment, and fax you a confirmation.
Do my patients need to create an account?
No. Patients don't need to log in or use any portal. They receive a phone call and texts from our team who walk them through everything.
What specialties do you coordinate?
PT, cardiology, orthopedics, dermatology, psychiatry, GI, neurology, ENT, and many more across every major specialty.
Is patient data secure?
Yes. Elera handles patient information as your Business Associate under a signed HIPAA agreement. It's encrypted in transit and at rest, access is limited to the coordinator working the referral and logged, and it's used only to coordinate that referral — never sold and never used for advertising.
Do you sign a BAA with our practice?
Yes — every practice signs one. It's created with your account and you sign it in the app in about a minute, then download the executed copy any time. If your compliance team needs to review it before you send us anything, email support@elera.health.