Elera Health

SMS Consent Information

Elera Health offers optional text message (SMS) notifications to help patients and providers stay informed about appointments and care-related updates. This page explains how SMS consent works, what types of messages you may receive, and how to manage your preferences.

SMS messaging is optional and not required to receive care or use the Elera Health platform.

How to Opt In

You may choose to receive SMS notifications by checking the SMS consent checkbox within your intake form, scheduling flow, patient account settings, or other designated consent areas.

Your consent is voluntary and requires a clear, affirmative opt-in action.

Example opt-in text:

“I agree to receive non-marketing text messages from Elera Health related to appointments, scheduling, intake instructions, and care coordination. Message and data rates may apply. Reply STOP to opt out, HELP for help. SMS consent is optional and not required to receive care.”

Types of Messages You May Receive

If you opt in, Elera Health may send non-marketing, service-related SMS messages, including:

Appointment reminders
Schedule updates or confirmations
Intake form links
Provider or care coordination messages
Day-of appointment notifications

We do not send promotional or marketing SMS.

Message Frequency

Message frequency varies based on your interactions with Elera Health, but generally:

1–4 messages per appointment
Additional messages only when needed for care coordination

How to Opt Out

You can opt out of SMS at any time:

Reply STOP to stop receiving messages
Reply HELP for assistance

After opting out, you will receive one final message confirming your unsubscribe request.

You may continue using all Elera Health services without SMS messaging.

Cost

Standard message and data rates from your mobile carrier may apply.

Consent Logging

When you opt in, Elera Health records:

The date and time of consent
The form or page where consent was provided
The phone number used
The IP address (if applicable)

This is required for compliance with TCPA, CTIA, and carrier rules.

Sample Messages

Examples of the types of SMS you may receive include:

“Reminder: Your appointment with Elera Health is tomorrow at 2:30 PM. Reply STOP to opt out.”

“Your intake form is ready. Complete it here: https://elera.health/intake/12345. Reply STOP to opt out.”

“Your appointment has been confirmed. Reply HELP for support.”

Your Privacy

We take your privacy seriously. SMS-related data is stored securely and in accordance with:

HIPAA
TCPA
CTIA guidelines
Twilio carrier standards
Our Privacy Policy

SMS consent is not tied to your Terms of Service acceptance and requires a separate authorization.

To learn more, visit:

Contact Us

If you have questions about SMS consent or need assistance:

Email: support@elera.health

Website: https://elera.health